Booking Terms and Conditions

Definitions

1. The person who signs the booking form shall be known as The Hirer. Welton caravans shall be Known as the owner.

COMPLETION OF THE BOOKING FORM AND PAYMENT OF THE DEPOSIT IS DEEMED AS ACCEPTANCE OF THESE TERMS & CONDITIONS.

General Booking Conditions

1. Bookings will only be accepted from Hirer’s who are twenty one (21) years of age and above, no same sex groups are allowed and only accept bookings from family groups. The web availability page is a guide to availability but is not a real-time system.  In the event of two or more bookings being made for the same dates in the same caravan, the earliest booking will be accepted. Bookings are not confirmed until the Caravan Owners have sent a bookin confirmation.

2. The Hirer is responsible for the booking form, by signing warrants that the party is as stated on the booking form.

3. ALL changes to a booking are only allowed by prior agreement with the Caravan Owners and confirmed in writing/e-mail by the Caravan Owners.

4. The Hirer is responsible for the conduct of all persons listed on the Booking Form as well as any additional guests and visitors.  The maximum number of persons staying in the caravan shall not exceed 6.

5. The Hirer agrees that the details of persons listed on the Booking Form shall be registered with the Caravan Owners and Park Resorts.

6. Each person listed on the Booking Form and guests and visitors must be prepared to identify themselves to the Caravan Owners and Park Resorts or their staff upon request and comply with their reasonable requirements.

7. The Hirer shall notify the Caravan Owners in writing/e-mail; any changes to people listed on the Booking form at the earliest possible opportunity and in any event, not less than 7 days of commencement of the booking.

8. The Hirer must give access to the Caravan if reasonably required by the Caravan Owners, Park Resorts, their Staff or Agents.

9. The Caravan Owners reserve the right to refuse any booking without any obligation to give a reason.

10. The Caravan Owners reserve the right to terminate any booking for whatever reason at their absolute discretion and refund in full all monies paid.

Deposits and Payments

11. A booking will be accepted by the Caravan Owners upon receipt of a completed Booking Form and £50 Booking Deposit being paid for each booking. The web availability page is a guide to availability but is not a real-time system.  In the event of two or more bookings being made for the same dates in the same caravan, the earliest booking will be accepted. DEPOSITS SECURE YOUR BOOKING AND ARE RETURNED WITHIN 3 DAYS OF THE END OF YOUR STAY, PROVIDED THAT NO DAMAGE HAS BEEN CAUSED TO THE CARAVAN OR IT'S FIXTURES, FITTINGS & THAT THE CONTENTS ARE COMPLETE. THE DEPOSIT IS NOT REFUNDABLE IN THE EVENT OF THE HIRER CANCELLING THE BOOKING.  DEPOSITS ARE PAYABLE IN ADDITION TO THE HIRE COST.

12. THE TOTAL COST OF THE HIRE CHARGE IS DUE EIGHT WEEKS BEFORE THE COMMENCEMENT OF HIRE AND WE WILL WRITE TO YOU WITH DETAILS WHEN PAYMENT IS DUE. In the case of the commencement being less than eight weeks, payment in full plus £50 deposit is required at the time of booking.

13. In the case of the balance not being paid by the due date, the Caravan Owners reserve the right to re-let the Caravan without making refund of any of the Booking Deposit.

14. The hirer should ensure that they have adequate insurance for holiday cancellation if required.

15. ALL BREAKAGES, MISSING ITEMS & DAMAGE TO THE CARAVAN MUST BE PAID FOR FROM THE DEPOSIT. The amount of the deposit does not limit the liability of the hirer and any cost of damage or repairs or missing items whatsoever is recoverable from the hirer in full by the owners.

16. Payment on credit card will incur a fee of 1.5%.   Payment by debit card, cheque or BACS is free of any fee.

Cancellations

16. In the event of a Cancellation, the hirer must confirm cancellation in writing. Caravan Owners will refund the balance subject to the following charges:

(Deposits are not refundable in the event of a cancellation).  ONCE A CANCELLATION HAS BEEN RECEIVED THE OWNERS WILL NOT REINSTATE A BOOKING - PLEASE BE SURE WHEN YOU CANCEL.

17. No refund will be made to The hirer whose hiring has commenced and who vacates the caravan for any reason including an emergency at home etc.

18. The Caravan may be occupied from 4pm onwards on the first day of hiring.

The Caravan MUST be vacated by 10am on the last date of hiring, - keys returned to reception, or unless otherwise specified.

19. The Hirer shall report to Site Office Reception, unless otherwise specified, upon arrival, at which time The Hirer shows (1) "Booking Conformation". (2) "Letter of consent to use" the Caravan for the said dates, upon which, keys will be issued (No letter no keys). 

20. In the case of any maintenance or cleaning problems, the Hirer should contact the Caravan Owners in the first instance upon their arrival or when an issue arises. The Owners will make efforts to rectify any problems. Problems reported after departure cannot be dealt with if no attempt has been made to contact the owners during the hire period. DIY repairs MUST NOT be attempted. If the hirer does any DIY repairs then rule 15 above will apply.

21. Smoking is not permitted within the caravan.

22. The caravan is to be left in a clean and tidy condition ready for the next tenant. if not then rule 15 above will apply.

23. The Caravan Owners, Park Resorts and their staff do not accept liability for any loss or damage to The Hirer’s property and/or accidents, injuries, illnesses, diseases, arising from the Hire of the Caravan or use of the site, including acts of God or extreme weather conditions.

24. No Pets are allowed in the caravan whatsoever.

25.All Park Resorts have passes required to use the Entertainment Complexes, the amount of the pass which covers everyone in the caravan is shown under the Holiday Park section of the web site, these passes cover all park activities .  These passes are NOT included in the cost of the caravan rental. You do not have to purchase these passes (the shop and laundrette facilities are accessible without passes). When accessing the Complex you may be asked to show these to Park Resorts staff and their agents.

Site Rules and Regulations

26.The Hirer and all people listed on the Booking Form; your guest(s) and visitor(s) must obey with the Site Rules and regulations at all times.

27. The main Site Rules and Regulations are;

A) Please respect the caravan, other guests and the holiday park.

B) At all times noise of any kind must to be kept to an acceptable level so as not to disturb other occupants on the site.

C) All speed limits must be observed at all times.

D) Parking is not allowed "on the grass" at the side of the Caravan at any times.  You must park in designated parking areas close to the caravan.

E) Vehicles may only be operated on site by persons who hold a Full Driving License and who are insured to drive the vehicle concerned.

F) No littering on site, all rubbish/refuse sacks etc. Must be disposed of in big dumper bins situated around the site or the recycling locations.

G) Barbecues are allowed on site, although these must not be situated near the caravan.

H) Gas Bottles only to be exchanged by the Caravan Owners, Park Resorts or their staff, please contact reception if you run out.

I) No firearms or other offensive weapons are permitted, No ball games between the caravans, no electric or petrol scooters/motor bikes are allowed on site.

J) When accessing the Entertainment Complex you may be asked to show weekly passes to Park Resorts staff and their agents. Failure to do so may result in you being unable to access the complex. Any lost passes needs reporting to Park Resorts reception as soon as possible.

If you are asked to vacate the caravan site, by Park Resorts or their staff, for any reasons whatsoever, the Caravan Owners shall not refund any money paid.